Monica Casanova De Arantes
Vancouver,BC
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
9
9
years of professional experience
Work History
Assistente Administrativo
Dedini S.A. Industrias De Base
Sertaozinho, SP
12.2006 - 07.2010
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Scheduled office meetings and client appointments for staff teams.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Assistente Recursos Humanos
Votorantim Cimentos
Ribeirão Preto, SP
11.2001 - 11.2006
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Answered and redirected incoming phone calls for office.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Assisted in payroll processing to ensure timely delivery of paychecks to all employees.
Education
Psychology - Psychology
UNIP - Universidade Paulista
Ribeirão Preto, SP03.2002
Skills
- Customer Service
- Data Entry
- Office Administration
- Strong Problem Solver
- Dedicated Team Player
- Critical Thinking
Languages
Portuguese
Native or Bilingual
English
Full Professional
Timeline
Assistente Administrativo
Dedini S.A. Industrias De Base
12.2006 - 07.2010
Assistente Recursos Humanos
Votorantim Cimentos
11.2001 - 11.2006
Psychology - Psychology
UNIP - Universidade Paulista